Dear readers,
A whirlpool or swim spa is a source of relaxation and enjoyment. But what happens if problems suddenly occur, such as a malfunctioning circulation pump, display errors on the Balboa usage display or even a water leak? In this article, we will give you a guide on how to react correctly in such situations and what you should not do under any circumstances.
What to do when problems occur?
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Stay calm: The first step is to stay calm. Panic rarely leads to a solution. Take a deep breath and try to look at the situation rationally.
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Check the obvious problems: Check that the hot tub or swim spa is connected properly and that plugs are tight. There may be an obvious cause for the problem that can be easily fixed.
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Consult the manual: Check the manual for your hot tub or swim spa. They often contain troubleshooting instructions that can help you identify and fix the problem.
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Contact customer service: If the problem cannot be resolved or you are unsure how to proceed, it is best to contact customer service. ROYALTECH offers you professional support to solve problems with your whirlpool or swim spa. You can call us on 041 218 30 00 or send us an e-mail to info@royaltech.ch.
What you should not do in this case
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Touch electricity: No matter how tempting it is, never attempt to touch or tamper with electrical components unless you are a trained professional. This may result in serious injury or damage to the appliance.
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Carry out experiments: Do not attempt to solve the problem yourself by performing untested solutions or DIY repairs. This can make the situation worse and lead to further damage.
How ROYALTECH can help you
Our customer service team is on hand to help you with any problems or questions you may have about your hot tub or swim spa. Contact us by phone on 041 218 30 00 or by email at info@royaltech.ch and we will send a technician to diagnose the problem and repair it professionally.
In such situations, it is important that you know you are not alone. The ROYALTECH team is here to help you and make sure you continue to have the best experience with your hot tub or swim spa.
Best regards,
Your ROYALTECH Team
